Tony Prpich
Senior Consultant at Deloitte
Salt Lake City, Utah, United States
Summary
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Senior🎓
Top SchoolTony Prpich is a Senior Consultant and NICE CXone subject matter expert with seven years of experience designing, implementing, and supporting large-scale contact center solutions. Based in Salt Lake City, he has led a fault-tolerant NICE CXone deployment that handles 6–8k calls daily for a 175-agent Medicaid contact center and serves as the primary client-facing technical owner. His background spans hands-on integration and troubleshooting of IVR, ACD, and third-party systems (Salesforce, Zendesk) as well as authoring self-help knowledge bases that reduce support overhead. Earlier roles in product support and as a full‑stack MERN developer give him both deep product troubleshooting skills and practical web development chops. Tony pairs technical problem-solving with clear documentation and process improvements, and he’s comfortable collaborating with engineers, product teams, and clients through the full issue lifecycle.
7 years of coding experience
3 years of employment as a software developer
The University of Utah
Stackoverflow
1reputation
0reached
0answers
0questions
Programming languages (3)
Github contributions (5)
TonyPrpich/Bootstrap-Portfolio
Feb 2019 - Nov 2019
Contributions:2 PRs, 106 pushes, 2 branches in 9 months
TonyPrpich/FriendFinder
May 2019 - Jul 2019
Contributions:14 pushes, 1 branch in 2 months
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