Topher Mccoy
Customer Care Team Lead at Invaluable
Seattle, Washington, United States
Summary
👤
Senior🎓
Top SchoolTopher Mccoy is a customer experience leader with a decade of hands-on support and team management across auction platforms and travel services, currently serving as Customer Care Team Lead in Seattle. He combines deep operational know-how in JIRA, Confluence, and Salesforce with practical product troubleshooting—having led development, implementation, and training for web and mobile chat systems. Known for steady escalation management and strong CSAT outcomes, Topher routinely acts as the department’s go-to resource in the absence of senior management. He pairs empathy-driven coaching and one-on-one mentorship with a knack for process improvement and trust & safety compliance. Outside support ops he’s a former photojournalism-trained photographer, a background that informs his attention to detail and user-focused communication.
10 years of coding experience
5 years of employment as a software developer
Business Administration and Management, General, Business Administration and Management, General at University of WashingtonPhotojournalism, Photojournalism at Rocky Mountain College of Art + Design (RMCAD)
English, Sign languages
Github Skills (37)
sqlite-database7
backend-api7
python-modules7
rest7
api7
backend7
rest-api7
async-await6
backend-framework6
wsgi-server6
api-server6
python6
postgresql-database6
dsn6
async5
Programming languages (2)
Github contributions (5)
firstopinion/lumberjill
Nov 2015 - Jun 2016
Contributions:2 pushes in 7 months
Jaymon/endpoints
Sep 2015 - Feb 2017
Lightweight REST api backend framework that automatically maps urls to python modules and classes
Contributions:5 commits, 4 PRs, 3 pushes in 1 year 5 months
backend-frameworkapiurlspythonpython-modules
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