Torsten Thau
Chemnitz, Saxony, Germany
Summary
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SeniorTorsten Thau is an experienced product owner and entrepreneur with 17 years in IT, currently leading the KIX service management product suite including KIX.Cloud and the KIX Field Agent app. He combines hands-on software and systems engineering roots with deep expertise in portfolio and project management, ITIL-driven service management, and agile delivery (Scrum/Kanban). As co-founder and former head of projects at cape IT GmbH, he has shepherded projects across B2B and B2C sectors, translating complex business processes into practical, customer-focused solutions. Torsten’s background includes early systems engineering at T-Systems and internships in automotive and semiconductor industries, giving him a pragmatic, infrastructure-aware perspective. He is based in Chemnitz, Germany, and is known for bridging strategic product direction with operational service improvements that reduce friction for support teams and end users. An understated strength is his ability to align service management tooling with measurable business outcomes, not just technical features.
17 years of coding experience
Github Skills (12)
ticket-system10
webservice10
otrs9
process-management9
ats9
backend7
marketing-tools7
service-management7
kubernetes3
golang3
plugin2
python2
Programming languages (3)
Github contributions (5)
kix-service-software/kix-on-premise
Mar 2020 - Nov 2022
Provides Docker setup for a "KIX On Premise" instance.
Contributions:25 commits, 4 pushes, 1 branch in 2 years 8 months
kix-service-software/kix18sync
Nov 2020 - Nov 2022
Tools for synchronizing data into KIX18.
Contributions:49 commits, 1 PR, 1 comment in 2 years
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