Trace Driggers is a data-driven Tech Project/Program Manager with 12 years of experience and over seven years focused on technology and analytics, currently leading Sprinklr implementation and optimization at DIRECTV. He combines hands-on technical skills—SQL, Snowflake, Power BI, APIs—and program management to deliver cost-saving, end-to-end solutions and clear, actionable customer-experience insights. A former quality lead and social media analyst, he excels at translating complex analytics into operational improvements and triaging cross-functional defects through tools like Jira and ServiceNow. Outside work he tinkers with home servers, containers, VPNs, and open-source software, and has contributed back-end fixes to an online Pokémon battle simulator, reflecting a pragmatic blend of engineering curiosity and product-focused delivery.
12 years of coding experience
6 years of employment as a software developer
General Studies, General Studies at Collin College
Associate of Science - AS Business Analytics, Associate of Science - AS Business Analytics at Dallas College
Contributions summary:Trace primarily contributed to the back-end logic of the Pokemon battle simulator, fixing bugs and implementing specific game mechanics. Their commits reveal a focus on modifying existing code related to moves, effects, and game rules within the battle server. The user also made changes to the import/export functionality for Pokemon data, suggesting a role in data management and structure. These updates enhance the accuracy and functionality of the battle simulator.
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Trace Driggers - Tech Project Program Manager 2 at DIRECTV