Tracy Summers
Content Team Lead at CGI
Dallas-Fort Worth Metroplex United States
Summary
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Senior🎓
Top SchoolTracy Summers is a seasoned content leader with 11 years of experience crafting technical documentation and leading cross-functional teams, currently shaping digital content for external users at CGI. With a master’s in Professional and Technical Communication from the University of North Texas and a strong background in MadCap Flare, JIRA, and document-repository management, she translates complex technical requirements into clear, user-focused guidance. Her career spans API guides, implementation documents, SRS, and training materials, plus hands-on experience coaching new team members and piloting process improvements. Known for a pragmatic, can-do attitude and strong work ethic, she pairs editorial rigor with scrum-based collaboration to improve product adoption and reduce support friction. An often-overlooked strength is her instructional experience—creating rubrics and teaching—bringing an educator’s mindset to content strategy and user learning pathways.
11 years of coding experience
Master's Degree, Professional and Technical Communication, 3.8 GPA overall, Master's Degree, Professional and Technical Communication, 3.8 GPA overall at University of North TexasGithub contributions (1)
doctorlam/5191-responses
Aug 2014 - Nov 2014
Contributions:26 commits in 2 months
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