Travis Raup
NA APAC Regional Customer Care Manager at Upsun (formerly Platform.sh)
Tyrone, Pennsylvania, United States
Summary
👤
Senior🎓
Top SchoolTravis Raup is an experienced customer care and technical leader with 11 years of hands-on experience bridging engineering and client-facing roles across enterprise web platforms. Currently NA/APAC Regional Customer Care Manager at Upsun, he builds trusted support operations, mentors regional teams, and serves as the escalation point for elite clients while driving cross-functional collaboration with Product and Engineering. His background as a web developer and technical account manager gives him deep technical empathy—he’s led migrations, automated dev environments, and implemented multilingual sites—so he speaks fluently to both technical teams and business stakeholders. Known for turning customer feedback into product improvements, he combines operational rigor with a developer’s mindset to reduce downtime and improve long-term client success.
11 years of coding experience
14 years of employment as a software developer
Information Technology, Technology, Information Technology, Technology at Juniata College
English
Stackoverflow
169reputation
12kreached
6answers
11questions
Github Skills (140)
bash10
docker-desktop10
nvm10
shell10
gulp-sass10
lts10
nodejs10
php10
backward-compatibility9
platformsh9
vagrant9
web-application9
symfony-console9
image-gallery9
docker-toolbox9
Programming languages (14)
Github contributions (5)
raupie/dotfiles
Feb 2018 - Nov 2021
Contributions:84 pushes, 1 branch in 3 years 9 months
raupie/WSL-Docker-Local-Development-Environment
Nov 2017 - Feb 2018
Contributions:21 commits, 21 pushes, 1 branch in 2 months
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