Summary
Trent Rees is a Senior Business Analyst based in Calgary with over 6 years of focused experience in IT service delivery, incident and problem management, and requirements analysis. He blends strong ITIL-aligned service management roots from lengthy roles at EDS with recent hands-on business analysis at TELUS and Fishbone Analytics, turning operational issues into measurable service improvements. Comfortable bridging technical and non-technical stakeholders, he pairs requirements-gathering rigor with a practical front-end development interest evident in his GitHub bio. His background in education and communications gives him an uncommon strength in translating complex technical needs into clear, teachable solutions. Known for steady delivery in high-volume support environments, he excels at reducing repeat incidents and improving service metrics through structured analysis and process change.
6 years of coding experience
15 years of employment as a software developer
Communications, Communications, Communications, Communications at University of Illinois Chicago
Bachelor of Education (BEd), Minor, Bachelor of Education (BEd), Minor at The University of Calgary