Trevor Cross is an Associate Product Operations Manager and UX researcher with 11 years of cross-disciplinary experience blending user-centred design, accessibility advocacy, and technical fluency. He has led Voice of the Customer programs and conducted mixed-methods research at HomeEquity Bank and in academic labs at the University of Toronto, where his thesis explored information architecture preferences of older adults. Comfortable liaising between design, development, and business teams, he pairs hands-on prototyping (Figma, Framer) and research tooling (Qualtrics, Python) with prior IT and cybersecurity experience to bridge usability and operational realities. Trevor’s work includes accessibility-focused field studies and practical automation—he built transcription workflows using OpenAI Whisper—and he brings an eye for inclusive design that scales across product and institutional contexts.
11 years of coding experience
5 years of employment as a software developer
Bachelor of Commerce (B.Com.), Information Systems; International Management, Bachelor of Commerce (B.Com.), Information Systems; International Management at McGill University - Desautels Faculty of Management
Master of Information, User Experience Design, Master of Information, User Experience Design at University of Toronto
Exchange Semester, International Business, Exchange Semester, International Business at Université Paris Dauphine - PSL
VisCap is an open flexible, software program targeted to clinical laboratories for inference and visualization of germline copy number variants (CNVs) from targeted next-generation sequencing data. For algorithmic details, see Pugh TJ et al. Genet Med. 2016 Jul;18(7):712-9.
Contributions:1 release, 3 commits, 2 pushes in 9 months
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