Trevor Newcomb
Senior Operations Manager
Florida, United States
Summary
👤
Senior🎓
Top SchoolTrevor Newcomb is a Senior Operations Manager with a decade of experience building and scaling cross-functional teams and processes in SaaS startups. He combines hands-on technical judgment across Ruby on Rails, JavaScript, and SQL with program leadership spanning support, engineering, billing, customer success and security operations. At Apollo he led support from a three-person in-house team to a six-person outsourced operation, cutting costs over 40%, maintaining sub‑hour response times and 93%+ CSAT while scaling to 500% ticket growth. He led company-wide billing and security programs that recovered $750K in payments and helped achieve ISO 27001 certification, and designed release/process improvements that slashed outages and bug resolution time. Known for data-driven scaling and a customer-first mindset, he bridges technical integrations work (REST APIs, Salesforce/HubSpot/SendGrid) with operational strategy to deliver measurable business impact.
10 years of coding experience
Transfer degree, Transfer degree at De Anza CollegeComputer Programming, Computer Programming at Dev Bootcamp
English, Spanish
Github Skills (2)
android-application2
android1
Github contributions (5)
tnewcomb0/tnewcomb0.github.io
Oct 2015 - Mar 2016
Contributions:360 PRs, 203 pushes, 339 branches in 5 months
dbcgithub-website
tnewcomb0/Phase-0
Oct 2015 - Nov 2015
Contributions:217 PRs, 119 pushes, 211 branches in 1 month
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