Trevor Roberts
Carpe Facto at Apple
Cary, North Carolina, United States
Summary
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SeniorTrevor Roberts is an experienced technical support professional with 12 years in tech and over four years at Apple, where he progressed rapidly from Technical Advisor to Mentor and now serves as Carpe Facto. He specializes in Apple software and creative media apps like Pages, GarageBand, and Numbers, and has a proven track record resolving high-volume, complex cases while maintaining excellent quality scores. Trevor built internal training tools and a guide-sheet newsletter that reduced unnecessary escalations and boosted team efficiency. As a Mentor, he delivered hands-on coaching, created training plans, and maintained documentation to close skill gaps across his teams. Known for being personable, charismatic, and adaptable, he balances technical depth with strong empathy and conflict-resolution skills. Based in Cary, North Carolina, he combines a passion for development with a drive to empower others to reach their potential.
12 years of coding experience
Github Skills (73)
docker9
aws9
kubernetes9
go9
ansible8
packer8
kubernetes-cluster8
bare-metal8
scheduling8
kitematic8
high-availability8
vagrant-plugin8
openstack8
toolbox7
api-platform7
Programming languages (9)
Github contributions (5)
bunchc/Couch_to_OpenStack
Jul 2013 - Sep 2013
Contributions:53 commits in 2 months
couchsupportingopenstack
DevOpsForVMwareAdministrators/ansible
Feb 2015 - Apr 2015
Contributions:5 commits, 4 pushes in 1 month
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