Summary
Tristan Thomas is a mission-driven leader with 11 years of experience building product, growth and policy across fintech, logistics and government. As CEO and co-founder of Packfleet he scaled an all-electric last-mile delivery platform and enterprise-grade merchant software backed by Creandum and General Catalyst, and previously ran marketing, comms and financial inclusion at Monzo where he helped grow the customer base from zero to five million. Now serving as Director of CustomerFirst at the Department for Science, Innovation and Technology, he applies startup rigor to public-sector transformation. Tristan combines growth marketing, policy advocacy and operational scaling—comfortable moving between TV campaigns, performance marketing and board-level investor relations. He’s been recognised on Forbes 30 Under 30 and sits on the boards of two charities, reflecting a consistent commitment to social impact alongside commercial growth. Based in London with a politics and economics background from Cardiff University, he’s as focused on changing industries as on building teams that can sustain that change.
11 years of coding experience
4 years of employment as a software developer
Bachelor of Science (BScEcon) Politics and Economics, Bachelor of Science (BScEcon) Politics and Economics at Cardiff University / Prifysgol Caerdydd
Marlborough College
English, Arabic, French