Tsung-hsien (Shawn) Wen is a CTO and co-founder with 14 years of experience building production conversational AI and dialogue systems, currently leading PolyAI’s platform for voice and chat interfaces. He holds a PhD from Cambridge’s Dialogue Systems group, where his research on end-to-end task-oriented dialogue and language generation won best paper awards at EMNLP and SigDial. Shawn blends deep research pedigree with startup execution—having consulted for IPSoft’s Amelia, interned with Google Brain, and taught corporate and conference tutorials on deep learning and NLG. He focuses on turning state-of-the-art NLP into deployable products that combine semantic search, recommendation, and proactive sales. Based in London, he’s equally comfortable presenting to industry labs (Google, Apple, Baidu) and shipping robust ML systems for commercial partners. An uncommon strength is his track record of migrating academic dialogue insights into scalable, customer-facing conversational products.
14 years of coding experience
3 years of employment as a software developer
Master's degree Electrical and Electronics Engineering, Master's degree Electrical and Electronics Engineering at National Taiwan University
Doctor of Philosophy (Ph.D.) Engineering, Doctor of Philosophy (Ph.D.) Engineering at University of Cambridge
Contributions:33 pushes, 1 branch in 3 years 9 months
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