Tsvetelina Yorgova is a Lead Consultant with seven years of hands-on experience in IT service management, technical consulting, and full-stack development, currently based in Bulgaria. She has a strong track record supporting and customizing enterprise SM portfolios (Service Manager, Connect-It, SMAX) across EMEA, evolving from L2/L3 support roles into consultancy and solution delivery. Tsvetelina pairs deep operational knowledge—platform administration, integrations, and deployments—with front-end development experience, contributing Angular UI enhancements to the open commerce project Ever® Demand™. Known for bridging customer needs and engineering teams, she delivers tailored integrations and configuration improvements while also training and enabling customers and support organizations. Her background in both technical support and development gives her a pragmatic, end-to-end perspective on solving complex service management challenges.
7 years of coding experience
8 years of employment as a software developer
German Language and Literature, German Language and Literature at Foreign Language High School
Technical University of Sofia
Master's degree, Mechanical engineering and Computer science, Master's degree, Mechanical engineering and Computer science at Techncal University of Sofia
Contributions:24 commits, 11 PRs, 7 pushes in 3 months
Contributions summary:Tsvetelina primarily contributed to the frontend of the Ever® Demand™ platform, focusing on Angular-based administration interface. Their work involved translating UI elements, implementing new features related to warehouse tracking, and modifying carrier deliveries page. They also made code adjustments to common entities and promotion-related components, showcasing experience across multiple areas of the project, including the merchant tablet interface.
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