Tuan Hoang
Director, Technical Support Services at Optimizely Vietnam
Hà Nội, Vietnam
Summary
👤
Senior🎓
Top SchoolTuan Hoang is a seasoned technical support leader with nine years of experience across telecom, airline, and IT customer support industries, currently serving as Director of Technical Support Services at Optimizely Vietnam. He combines domain knowledge from a master's in Aeronautics with hands-on leadership in software support operations, driving dependable customer outcomes for complex, mission-critical systems. Based in Hà Nội, he has shepherded cross-functional teams since 2017, blending technical troubleshooting, process optimization, and stakeholder management. His background in telecom and aviation gives him a systems-oriented perspective that helps translate technical constraints into pragmatic support strategies.
9 years of coding experience
Master's degree, Aeronautics/Aviation/Aerospace Science and Technology, General, Master's degree, Aeronautics/Aviation/Aerospace Science and Technology, General at National Aviation University
Github Skills (33)
jquery-plugin9
ckfinder9
file-handling8
filepond8
laravel7
laravel-package7
jquery-ui7
backend6
php6
lumen6
file-upload6
jquery6
ssl6
uploading6
ajax-upload5
Programming languages (4)
Github contributions (5)
bkstar123/bkscms-admin-panel
Sep 2019 - Mar 2022
Contributions:113 pushes, 2 branches, 10 tags in 2 years 6 months
bkstar123/mstools
Dec 2020 - Jan 2025
Contributions:312 pushes, 2 branches, 92 tags in 4 years 1 month
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