Summary
Tushar Singh is a Project Manager and Practice Lead for the ServiceNow platform with 17+ years in IT, currently driving ITSM, ITOM and endpoint management strategy at Motherson Technology Services. He blends hands-on development (business rules, script includes, client scripts) with program-level leadership, having led ServiceNow implementations, PoC evaluations and KPI-driven process optimization across global enterprises. Notably, he designed and deployed an in-house machine learning solution for automated incident classification and assignment, improving response accuracy and speed. Previously he led workplace modernization and automation programs at IBM and delivered large-scale infrastructure and network refresh projects across ASEAN. PMP- and ITIL-certified, he pairs deep platform engineering experience with pragmatic governance and measurable ROI focus. Based in Uttar Pradesh, he also maintains an active research/engineering curiosity—calling himself an "Infrastructure Automation Evangelist" and developer on GitHub.
8 years of coding experience
14 years of employment as a software developer
MCA, Computer Applications, MCA, Computer Applications at Savitribai Phule Pune University
English, Hindi, French, Marathi