Ujjwal Puri - Operations Manager

Ujjwal Puri

Operations Manager

Greater Phoenix Area United States

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Summary

🤩

Rockstar

🎓

Top School

Ujjwal Puri is an operations and strategy leader with 7 years of cross-functional experience optimizing revenue, efficiency, and customer experience across high-volume environments. At Avis Budget Group he translates KPI-driven analytics into operational playbooks that lifted sales, shortened cycles, and improved retention while managing large frontline teams and station P&L. His background spans sales strategy, consulting, and go-to-market execution—having driven a 36% sales uplift and designed CAC/LTV/ROI frameworks used for executive decisions. A Thunderbird Master of Global Management and STEM-OPT eligible, he blends international business training with hands-on process automation and workforce planning. Beyond operations, he contributes backend fixes to notable open-source projects (e.g., Rasa) demonstrating a practical engineering curiosity that complements his data-driven approach. Pragmatic and metrics-focused, Ujjwal seeks business-analyst, supply-chain, or strategy roles where analytics and operational rigor drive scalable impact.

7 years of coding experience

1 year of employment as a software developer

Master of Business Administration - MBA Industrial and Organizational Psychology, Master of Business Administration - MBA Industrial and Organizational Psychology at Golden Gate University

Masters in Global Management Business Management Marketing and Related Support Services, Masters in Global Management Business Management Marketing and Related Support Services at Arizona State University

BBA.LLB Bachelor of Business Administeration and Law Law, BBA.LLB Bachelor of Business Administeration and Law Law at Vivekananda Institute of Professional Studies

Cs executive International Business Trade and Tax Law, Cs executive International Business Trade and Tax Law at The Institute of Company Secretaries of India

Master of Business Administration - MBA Business Administration and Management General, Master of Business Administration - MBA Business Administration and Management General at Thunderbird School of Global Management

High School commerce with legal studies, High School commerce with legal studies at Delhi Public School, Dwarka

Github Skills (9)

bot-framework10

api10

rasa10

python10

apidoc10

chatbot10

machine-learning9

testing8

natural-language-processing8

Programming languages (1)

Python

Github contributions (5)

RasaHQ/rasa

Feb 2019 - Feb 2019

💬 Open source machine learning framework to automate text- and voice-based conversations: NLU, dialogue management, connect to Slack, Facebook, and more - Create chatbots and voice assistants

Role in this project:

Back-end Developer

Contributions:7 commits, 1 comment, 2 issues in 5 days

Contributions summary:Ujjwal primarily contributed to the backend of the Rasa project, specifically focusing on the `/conversations/{sender_id}/predict` endpoint. They modified the `server.py` file to sort the prediction scores returned by the API and added a test to verify the sort. Other contributions included merging branches and documentation updates regarding installation, slot filling, and other core concepts.

nlupythonbotspeech-recognitionbotkit

CS527Applied-Machine-Learning-for-Games/GAN-Based-Game-Level-Generation

Nov 2020 - Dec 2020

Contributions:9 commits, 7 pushes, 2 branches in 4 days

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