Ulises Fierro
Senior Technical Support Engineer at CrowdStrike
Mexico
Summary
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RockstarUlises Fierro is a seasoned Senior Technical Support Engineer with a decade of hands-on experience building and supporting mission-critical systems across enterprise environments in Mexico. He progressed from frontline technical support and supervision to senior roles at GitLab and CrowdStrike, blending deep troubleshooting, systems administration, and customer-facing escalation management. Self-taught and disciplined, he has a track record of creating and maintaining operational tooling (Nagios plugins and internal automations) that reduce incident resolution time. Comfortable bridging technical and non-technical stakeholders, he excels at unraveling complex hardware, database, and production issues while codifying repeatable solutions. His career path shows a rare combination of support empathy and engineering rigor that helps turn recurring incidents into durable improvements.
10 years of coding experience
11 years of employment as a software developer
English, Spanish
Stackoverflow
15reputation
916reached
0answers
4questions
Github Skills (90)
pii10
cosign10
attestation10
verify10
sql10
pci-dss10
cql10
credentials10
gdpr10
immutability10
database10
verification10
integrity10
merkle-tree10
trust10
Programming languages (5)
Github contributions (5)
oi2996814/immudb
May 2021 - May 2021
immudb - world’s fastest immutable database, built on a zero trust model
Contributions:17 commits in 1 day
immudbimmutable-databasefaunadbzerotidb
ufierro/lab
Oct 2015 - Feb 2020
Contributions:5 pushes, 1 branch in 4 years 5 months
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