Valmir Verbani
Global, Head Of Support at Tyk
Ontario, Canada
Summary
👤
Senior🎓
Top SchoolValmir Verbani is a strategic, hands-on technology leader with 11 years of experience building and scaling support and success organizations for enterprise software. As Global Head of Support at Tyk he grew the team fourfold while reducing cost-to-run and reframed support from a cost center into a scalable revenue stream by aligning processes, insights, and customer experience with business strategy. He combines deep technical chops—Kubernetes, Docker, SSO, API security and database stacks—with product-minded leadership, authoring playbooks, SLAs, onboarding flows, and real-time dashboards used by teams and the board. Valmir frequently ships automation and tooling from his GitHub projects to streamline workflows and experiment with AI-driven improvements, reflecting a builder’s mentality beyond day-to-day operations. Comfortable moving between tactical execution and long-term vision, he excels at uniting support, engineering, and product to deliver measurable customer value.
11 years of coding experience
7 years of employment as a software developer
Bachelor of Science - BS, Computer Science, Bachelor of Science - BS, Computer Science at Western University
Stackoverflow
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0reached
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Github Skills (28)
apim10
kubernetes10
tyk10
kubernetes-operator10
cicd10
kubernetes-deployment10
api10
gateway10
api-gateway10
tcp10
graphql10
protocols10
k8s10
documentation10
operator10
Programming languages (2)
Github contributions (5)
vverbani/Webpage
Jan 2015 - Nov 2019
Contributions:22 pushes, 1 branch, 2 tags in 4 years 10 months
vverbani/zendesk
Dec 2022 - Mar 2023
Contributions:13 commits, 15 pushes in 2 months
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