Vasyl Tretiakov
Support & Infra Manager at comways
Sofia, Sofia-City, Bulgaria
Summary
👤
Senior🎓
Top SchoolVasyl Tretiakov is a results-driven Support & Infra Manager with 12 years of experience building resilient support organizations and private SaaS platforms from Sofia. He has repeatedly cut costs and response times—halving support and incident reaction staffing expenses while reducing major incident reaction time by 50% and supplier cases by 70%—by developing local technical expertise, formalizing processes, and automating analysis. Vasyl blends hands-on troubleshooting of complex software and infrastructure with strategic vendor partnerships (Cisco, NetApp, VMware) and cloud design, helping scale a private platform to 1000 concurrent users and grow revenue by 30%. An early career background in contact center projects and technical translation gives him rare cross-disciplinary fluency between technical, operational, and customer-facing domains. He’s currently exploring productivity gains from AI tooling (e.g., Claude Code) to further accelerate support enablement and tooling.
12 years of coding experience
8 years of employment as a software developer
Advanced English, Advanced English at School-Gymnasium #71, Zaporozhye, UkraineEconomics, Calculus, Physics, Economics, Calculus, Physics at The Blake School, Minneapolis, MN, USAIgor Sikorsky Kyiv Polytechnic Institute
English, Russian, Ukrainian, French, Bulgarian
Stackoverflow
85reputation
13kreached
3answers
1question
Github Skills (86)
image-processing10
runc10
darktable10
photography10
continuous-delivery10
elm10
containerd10
golang10
container10
continuous-integration10
java10
go10
gocd10
spring-boot10
bosh10
Programming languages (9)
Github contributions (5)
VasylTretiakov/internal-contact-list-updater
Mar 2015 - Apr 2019
Contributions:12 pushes, 2 branches in 4 years 1 month
VasylTretiakov/email-interaction-cleaner
Mar 2015 - Jun 2020
Contributions:3 pushes, 1 branch in 5 years 3 months
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