Summary
Venkatesh Prasad is a Technical Account Manager with eight years of hands-on networking and cloud support experience, currently helping AWS customers optimize and troubleshoot complex cloud networking environments. He brings deep protocol-level expertise across L2–L4 (STP, VLAN, ARP, DHCP, IPv4/IPv6, TCP/UDP) and routing (OSPF, IS-IS, BGP), grounded in prior roles as a Cloud Support Engineer and network planner where he solved critical incidents and reduced CapEx through microwave network optimization. A NYU computer engineering graduate who researched PFC for RDMA over Converged Ethernet, he combines academic research experience with practical field deployments and developer-facing technical advocacy. Previously at Twilio and Idea Cellular, he bridged engineering and customer outcomes, wrote tutorials and runbooks, and worked directly with architects to reproduce and resolve high-impact issues. Based in Herndon, VA, he uniquely pairs low-level networking troubleshooting skills with customer-facing account management to drive both technical resolution and strategic cloud adoption.
7 years of coding experience
5 years of employment as a software developer
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering (ECE), Bachelor of Technology (B.Tech.), Electronics and Communications Engineering (ECE) at SRM Universty
Masters of Science, Computer Engineering with a concentration in Computer Networking, Masters of Science, Computer Engineering with a concentration in Computer Networking at New York University
English, Tamil, Marathi, Hindi