Victor Fuentes
IT Support Engineer II (Level 3) at Amazon Web Services (AWS)
Greater Chicago Area United States
Summary
🤩
Rockstar🎓
Top SchoolVictor Fuentes is an IT Support Engineer II (Level 3) with nine years of experience delivering hands-on technical support across e-learning and corporate IT environments, currently supporting Amazon Web Services employees. He excels at diagnosing and resolving end-user computing, networking, and AV/teleconferencing issues, and maintains disciplined documentation and SOP-driven workflows. Cisco-certified and skilled with Microsoft and Adobe toolchains, Victor blends customer-facing communication and public speaking strengths with a practical networking and Linux mindset. Pursuing an Associate's in Computer Science while advancing through Year Up training, he pairs formal learning with real-world troubleshooting at scale. Known for patience and follow-through, he often turns recurring support patterns into process improvements that reduce downtime.
9 years of coding experience
Associate's degree, Computer Science, Freshman, Associate's degree, Computer Science, Freshman at City Colleges of Chicago-Malcolm X CollegeInformation Technology, Information Technology at Year Up United
English, Spanish
Github Skills (75)
nix10
gtk10
nixos10
linux10
nixpkgs10
installer10
gnome10
editing10
nixos-configuration10
power-management10
glib9
gtk-rs9
redux9
hardware9
configurations9
Programming languages (11)
Github contributions (5)
snowfallorg/nix-software-center
Aug 2022 - Jan 2023
A simple gtk4/libadwaita software center to easily install and manage nix packages
Contributions:59 commits, 12 PRs, 70 pushes in 4 months
centersoftware-centerlibadwaitanixoslinux
snowfallorg/icicle
Jan 2023 - Mar 2023
Contributions:39 commits, 3 PRs, 41 pushes in 1 month
distributionslibadwaitainstallerlinuxnixos
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