Victor Lam
IT Manager at City of Lakewood, Washington
Issaquah, Washington, United States
Summary
👤
Senior🎓
Top SchoolVictor Lam is an IT leader with over a decade of experience designing and operating resilient infrastructure and service delivery programs for global enterprises, currently serving as IT Manager for the City of Lakewood after a senior IT management tenure at Alibaba (U.S.). He blends hands-on engineering (SQL, Python, automation, ServiceNow/Jira administration) with strategic IT governance—driving cloud-first migrations, ITIL-aligned service desks, and M&A integrations that consistently reduced costs and improved SLA performance. Victor has a track record of measurable impact—30% vendor cost reductions, 99.9% user satisfaction, RFID/BLE-driven inventory automation that cut reconciliation time by 95%, and procurement forecasting accuracy of 95%. Comfortable operating across English, Mandarin, and Cantonese, he excels in cross-cultural collaboration and mentoring distributed teams through complex, time-sensitive transitions. His background spans software development and scripting roots up through enterprise architecture, giving him uncommon fluency between code-level troubleshooting and executive-facing analytics. Based in Issaquah, WA, he pairs a Master’s in CIT with proven delivery of audit-ready controls across ISO, SOX, SOC, and HIPAA environments.
10 years of coding experience
17 years of employment as a software developer
Master of Science in Computer Information Technology Systems, Computer and Information Sciences and Support Services, Master of Science in Computer Information Technology Systems, Computer and Information Sciences and Support Services at University of HoustonBS, Computer Science, BS, Computer Science at Dallas Baptist UniversityAssociate, Arts, Associate, Arts at Trinity Valley Community CollegeAthens High School
English, chinese-mandarin, chinese-cantonese, chinese-hainanese
Github Skills (14)
photo5
nextjs3
clover3
audiounit2
tuner2
fourier-transform2
audio2
chameleon2
macos1
realtek1
audiokit1
bluetooth1
wifi1
java1
Programming languages (2)
Github contributions (5)
xaker00/yapss
Nov 2021 - Dec 2021
Yet another photo sharing site
Contributions:18 commits, 16 pushes, 1 branch in 13 days
photo-sharingsharingyet-anothernextjsphoto
mingmanhk/pythonpractice
Oct 2021 - Apr 2022
Contributions:31 pushes in 6 months
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