Victor Ramirez
Customer Care - Remote at Meadow Memorials
New York, New York, United States
Summary
👤
Senior🎓
Top SchoolVictor Ramirez is a bilingual client relationship and account management professional with over 19 years of experience supporting high-profile brands including Apple, Ticketmaster, and Major League Baseball Advanced Media. He combines technical customer support, sales excellence, and cross-functional liaison skills—having managed VIP ticket portfolios exceeding $5M annually and coordinated ticket allocations for national artist tours. Victor has repeatedly earned top sales recognition at Apple and improved operational outcomes such as a 60% faster support response time at Crisis Text Line. Comfortable in remote and hybrid environments, he has worked across tech, entertainment, and nonprofit sectors, often bridging product, legal, and engineering teams to resolve complex issues. Known for training and managing bilingual teams, he also brings measurable program improvements like a 32% increase in permanent housing placements at BronxWorks. Based in New York, he now applies his empathy-driven customer care approach to compassionate end-of-life services at Meadow Memorials.
11 years of coding experience
14 years of employment as a software developer
Bachelor's degree, Urban Studies/Affairs, Bachelor's degree, Urban Studies/Affairs at Fordham University
English, Spanish
Github Skills (35)
wordpress10
wordpress-plugin10
wordpress-gutenberg9
gutenberg-blocks9
gulp9
custom-post-type9
wordpress-api9
minification9
post-type9
gutenberg8
translation8
website-design7
responsive-design7
designer6
html-template6
Programming languages (4)
Github contributions (5)
abstractwp/slide
Aug 2022 - Apr 2024
Creates a custom post type “Presentation”, which will render as a presentation on the front end using Reveal.js.
Contributions:4 reviews, 3 PRs, 3 pushes in 1 year 8 months
renderpresentationrevealjsslideslideshow
isvictorious/ASC-student-portfolio
Mar 2017 - Mar 2019
A demo student portfolio built in Bootstrap and Animate.CSS
Contributions:2 PRs, 12 pushes, 2 branches in 2 years
animate-cssstudent-portfoliocssanimatebuilt-in
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