Summary
Vidhya Mahendran is a frontend-focused developer and customer experience professional with 11 years of experience, now serving as Senior Associate Workforce Management Analyst at BigBasket in Bengaluru. She builds fast, responsive JavaScript UIs using modern tools like Tailwind CSS and emphasizes performance, accessibility, and cross-browser compatibility. Her background in email and voice customer support—where she drove a 90% resolution rate and earned rapid promotions—gives her a practical edge in designing user-centric interfaces that solve real customer problems. Comfortable with API integration, version control, and data-driven process improvements, she blends technical craft with strong communication and conflict-resolution skills. A distinction-holding BCA graduate with a diploma in electronics and communications, she keeps learning current web technologies to scale projects reliably. Colleagues note her uncommon combination of hands-on frontend skills and operational experience in high-volume customer environments.
11 years of coding experience
2 years of employment as a software developer
Diploma of Education, Electronics and Communications Engineering, Distinction, Diploma of Education, Electronics and Communications Engineering, Distinction at Department Of Technical Education (Government Women Polytechnic)
Bengaluru University