Vijay Raajaa is a Director of Machine Learning with 11 years of experience building distributed systems, ML platforms, and SaaS products that serve enterprise-scale customers from Bengaluru. He currently leads delivery of Freshworks’ Generative AI platform and ~20+ platform services, managing ~40 engineers and driving 50+ co-pilot, self-service and insights use cases across CX products. His career blends hands-on platform engineering (from re-architecting Domino on Kubernetes to automating crypto node deployments) with research rigor that has produced four patents in LLMs, graph applications, and churn analysis. Vijay is comfortable at the intersection of ML research, MLOps and product engineering, having built agentic AI infrastructure and model monitoring for production systems. He mentors and contributes to the community through tech talks and open-source, and has a knack for turning research prototypes into resilient, scalable production services.
11 years of coding experience
12 years of employment as a software developer
Bachelor of Engineering (B.E.) Computer Science and Engineering, Bachelor of Engineering (B.E.) Computer Science and Engineering at Thiagarajar College of Engineering
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