Vijayakumar A
Senior Service Delivery Leader Country Service Operations
Bengaluru, Karnataka, India
Summary
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Rockstar🎓
Top SchoolVijayakumar A is a Senior Service Delivery Leader based in Bengaluru with over 15 years of IT and telecom experience and eight years in senior delivery roles, currently driving country-wide service operations at IKEA. He blends deep hands-on networking and security expertise—PIX, Nokia IPSO, Cisco, Check Point—and ITIL 4/Change Management proficiency with modern automation skills in Python and DevOps tooling like GitHub Actions and Jenkins. Known for building and scaling service delivery practices, he has led teams of ~20, designed KPI-driven scorecards, and matured ITSM capabilities across ServiceNow, Incident/Problem/Change and CMDB. Vijayakumar’s background in both low-level network administration and strategic service transformation gives him a rare ability to translate technical complexity into measurable operational outcomes.
8 years of coding experience
11 years of employment as a software developer
Bachelor of Science - BS, Information Technology, Bachelor of Science - BS, Information Technology at Annamalai UniversityDiploma, Electronics and Communication Engineering, Diploma, Electronics and Communication Engineering at Christ the King Institute of Technology
Github Skills (17)
system-configuration9
cisco9
network-automation8
dm7
ansible7
parsing6
cpython6
wan5
manipulation5
configuration-management4
ocaml4
sh3
bash2
gnu2
shell2
Programming languages (12)
Github contributions (5)
vyos/.github
May 2024 - Mar 2025
Organization wide repository for GitHub related functions, workflows and tasks
Contributions:7 reviews, 51 PRs, 184 pushes in 10 months
vyos/gh-action-test-vyos-1x
Oct 2024 - Mar 2025
A test for GH Actions
Contributions:224 PRs, 285 pushes, 191 branches in 5 months
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