Ville Lappalainen
Customer Service at Finnish National Opera and Ballet
Helsinki, Finland
Summary
👤
Senior🎓
Top SchoolVille Lappalainen is a systems-oriented professional combining eight years of hands-on experience in customer service and IT support with academic study in computer science at the University of Helsinki. He has supported critical systems and end users at the Finnish Institute for Health and Welfare while continuing front-line customer roles at the Finnish National Opera and Ballet, demonstrating an uncommon blend of technical troubleshooting and public-facing service. Ville’s background in music alongside computing gives him a creative approach to problem solving and communication under pressure. As a teaching assistant he translated technical concepts for learners, reflecting an ability to bridge technical and non-technical audiences. Based in Helsinki, he brings practical systems know-how, reliable operational discipline, and a calm customer-first mindset to multidisciplinary teams.
8 years of coding experience
University of Helsinki
Finnish, English, Swedish, Russian, German, French
Github Skills (5)
scrum10
software-design10
testing10
agile-development9
java2
Programming languages (4)
Github contributions (5)
vlappala/ot-harjoitustyoSYKSY19
Nov 2019 - Dec 2019
Contributions:3 releases, 98 pushes, 1 branch in 1 month
vlappala/Staffer
Jan 2020 - Feb 2020
Contributions:88 pushes, 1 branch in 1 month
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