Vilma Medrano
Technical Support Engineer at GO Handy Services
Fort Worth, Texas, United States
Summary
🤩
Rockstar🎓
Top SchoolVilma Medrano is a Technical Support Engineer with seven years of experience bridging life sciences rigor and cloud observability, now supporting customers at Postman after a multi-role tenure at Datadog. Trained as a molecular biologist and later as a full-stack developer through Hackbright Academy, she excels at root-cause troubleshooting—digging into logs, APIs, containers, and edge cases—and translating complex technical detail for audiences from engineers to executives. She’s solved hundreds of high-priority incidents and managed concurrent trials and escalations while mentoring new team members and feeding product feedback into roadmaps. Comfortable working bilingually in English and Spanish, Vilma pairs a scientist’s methodical validation mindset with an educator’s gift for making systems understandable and actionable. Outside of tech she applies the same experimental curiosity to sourdough, soil health, and small-business operations, reflecting a pragmatic, customer-centered approach to problem solving.
7 years of coding experience
14 years of employment as a software developer
Bachelor of Science (BS), Cell/Cellular and Molecular Biology, Bachelor of Science (BS), Cell/Cellular and Molecular Biology at Humboldt State UniversityMaster's degree, Molecular Biology, Cellular Biology, Biochemistry (MCB), Master's degree, Molecular Biology, Cellular Biology, Biochemistry (MCB) at Brown UniversityComputer Software Engineering, Computer Software Engineering at Hackbright Academy
English, Spanish
Github Skills (3)
datadog8
hugo8
documentation7
Programming languages (2)
Github contributions (5)
VilMe/fitbub
Feb 2019 - Jun 2020
Contributions:34 pushes, 1 branch in 1 year 4 months
VilMe/markov-chains
Sep 2018 - Sep 2024
Contributions:2 branches in 6 years
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