Vincent Paul
Account Delivery Head - Technology Services at Wipro
Hyderabad, Telangana, India
Summary
👤
Senior🎓
Top SchoolVincent Paul is a seasoned delivery leader with over 22 years in IT services, currently leading the Technology Services account delivery at Wipro from Hyderabad. He has progressed through roles spanning global service desk management, transitions, operations and training, consistently driving P&L, delivery maturity and cost optimization across large, multinational accounts. His operational DNA includes hands-on experience with 24x7 follow-the-sun support, workforce planning, telephony and automation initiatives such as chatbots and email-to-ticket flows that improved SLA attainment and self-service. Known for building resilient teams and repeatable transition playbooks, he blends people-first leadership with process-led continuous improvement. A statistics graduate, he brings a data-oriented mindset to workforce and performance management, often translating metrics into actionable training and roster strategies. Vincent’s quiet specialty is turning complex transition risk registers into smooth BAU handovers that preserve client confidence while enabling delivery-led growth.
9 years of coding experience
18 years of employment as a software developer
S.S.C (Secondary School Certificate), Cleared, S.S.C (Secondary School Certificate), Cleared at St. Francis Xavier's High SchoolH.S.C (Higher Secondary Certificate), Science, H.S.C (Higher Secondary Certificate), Science at Guru Nanak Khalsa College of Arts Science & CommerceOperations, Operations at Symbiosis Center for Distance Learning, PuneBachelor of Science - BS, Statistics, Bachelor of Science - BS, Statistics at University of Mumbai
Github Skills (49)
mms10
sms9
twilio9
voice9
api8
wireless8
bots8
telephony8
facebook7
google-assistant7
natural-language-processing7
dialogue-systems7
conversations7
bot-framework7
nlp7
Programming languages (2)
Github contributions (5)
timeparity/sms-sharepoint
Feb 2017 - Feb 2017
Contributions:35 commits, 34 pushes, 1 branch in 6 days
timeparity/sms-sharepoint-twilio
Apr 2017 - Jun 2017
Contributions:14 pushes, 1 branch in 1 month
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