Vincent Veldkamp
Service Solution Strategist
Eindhoven Area Netherlands
Summary
👤
Senior🎓
Top SchoolVincent Veldkamp is a Service Solution Strategist and founder of ServiceDeskCoach with over 13 years helping service and support teams across Europe, APAC, and North America move from firefighting to sustainable, measurable performance improvements. He pairs hands-on operational experience—from service desk engineer to global quality coach—with strategic change work, creating practical systems for incident reduction, knowledge management, and onboarding. Vincent advises and trains teams at all levels, runs Major Incident to tackle root causes, and even brings creativity to the role as co-host of a pop-culture podcast. Based in Eindhoven, he blends operational rigor with a human-centred approach that boosts morale as well as metrics, and is comfortable delivering everything from quick strategic scans to long-term transformation programs. An often-overlooked strength is his ability to translate frontline support pain points into pragmatic coaching and tooling that stick.
13 years of coding experience
1 year of employment as a software developer
HAVO Science & Health specialisation, HAVO Science & Health specialisation, HAVO Science & Health specialisation, HAVO Science & Health specialisation at Pleincollege van MaerlantHBO+ / Post-Bachelor, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES, 7.4, HBO+ / Post-Bachelor, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES, 7.4 at Avans+Small Business & Retail Management, Small Business & Retail Management at Avans HogeschoolInternational Business & Languages, International Business & Languages, International Business & Languages, International Business & Languages at Avans Hogeschool Den Bosch
Dutch, English, German, French, Spanish, dutch sign language
Github Skills (14)
javascript10
rails10
postgresql10
mhealth10
discourse10
ember10
forum10
ruby10
hal2
chips2
audiokit2
arduino2
audio2
esp321
Programming languages (2)
Github contributions (3)
merugear/UT99AmbX
Sep 2018 - Sep 2018
Contributions:1 push, 1 branch in 1 day
discourse/discourse
Feb 2013 - Jul 2013
A platform for community discussion. Free, open, simple.
Contributions:5 commits in 4 months
discourserailsforumjavascriptruby
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