Vincent Willcox
Customer Support Manager at Civica
Colchester, England, United Kingdom
Summary
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SeniorVincent Willcox is a pragmatic Customer Support Manager with 10+ years’ experience managing technical support teams and escalations across local government and housing software at Civica. He combines hands-on troubleshooting of SQL, Oracle and UNIX systems with people-focused leadership—having scaled and coordinated multiple distributed support teams and acted as a primary escalation point. His background spans enterprise application support (PeopleSoft, Datastage, Compendia), Business Objects and bespoke Oracle/Linux deployments, and he’s comfortable writing monitoring scripts and maintaining complex overnight batch processes. Outside work he builds low-power, Raspberry Pi–based network testing appliances and helps run local Raspberry Pi Jams, reflecting a practical maker’s curiosity that fuels his approach to operational reliability.
10 years of coding experience
19 years of employment as a software developer
Github Skills (69)
spotify-api9
debian8
orangepi8
playing8
recording8
optimization8
odroid8
android8
ffmpeg8
network-visualization7
bash7
nanopi7
replay7
optimizer7
appliance7
Programming languages (6)
Github contributions (5)
vwillcox/speedtest-cron
Oct 2015 - Nov 2017
Contributions:1 release, 37 commits, 3 PRs in 2 years 1 month
pythonspeedhourlyspeedtestemail
vwillcox/Netapp-Touch
Jun 2019 - Apr 2020
A Kivy based touch screen Raspberry Pi network appliance
Contributions:20 commits, 4 PRs, 47 pushes in 10 months
kivynetworknetwork-monitoringnetwork-visualizationpython3
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