Vincent Yip
Customer Support Specialist at Jane.app
Montreal, Quebec, Canada
Summary
👤
Senior🎓
Top SchoolVincent Yip is a customer-focused product specialist and front-end developer with eight years of cross-industry experience spanning health tech, fintech, e-commerce, and retail. Based in Montreal, he blends hands-on React/Angular/Next.js development and modern styling with practical cloud and CMS tooling (MongoDB, Firebase, Contentful/Strapi) to ship user-facing features and onboarding flows. He’s equally comfortable translating technical concepts for customers—as demonstrated at Apple and Jane.app—and building internal training, analytics dashboards, and user onboarding (Userpilot) from his time at Mindoula. Vincent’s background in accounting and data analysis gives him a strong attention to detail and an aptitude for turning product telemetry into actionable improvements. He pairs customer support instincts with full-stack fluency, often producing documentation and video training to accelerate adoption and reduce support load. Hungry to bridge UX and engineering, he brings a pragmatic, metrics-driven approach to product problems.
8 years of coding experience
8 years of employment as a software developer
Bachelor's Degree, Accounting, Bachelor's Degree, Accounting at Concordia UniversityDiploma of College Studies, Pure and Applied Science, Diploma of College Studies, Pure and Applied Science at Dawson College
English, French
Github Skills (4)
redux6
react5
javascript5
ecommerce4
Programming languages (1)
Github contributions (5)
plmk67/node_test
Mar 2018 - Dec 2022
Contributions:4 pushes, 1 branch in 4 years 9 months
plmk67/webstore
Dec 2018 - May 2020
basic eCommerce web project with React.js
Contributions:78 commits, 67 pushes, 1 branch in 1 year 5 months
reactecommercejavascriptecommerce-webreact-js
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