Vinícius Lourenço
Customer Success Manager at Braze
São Paulo, Brazil
Summary
👤
Senior🎓
Top SchoolVinícius Lourenço is a Customer Success Manager with 11 years of experience in designing data-driven customer journeys that drive adoption, retention and early revenue. He has managed high-touch enterprise accounts across Brazil for global players like Cisco and Braze, orchestrating cross-functional implementation efforts with professional services, TAMs and commercial teams. Experienced in onboarding and operational support at fintech and marketplace companies (iugu, Wirecard, iFood), he blends strategic MBA-level thinking with hands-on execution to reduce time-to-first-value for mid and key accounts. Based in São Paulo, he pairs a backend and WordPress development background with strong analytics tooling familiarity (Zendesk, Looker, Metabase, JIRA) to translate customer signals into measurable growth initiatives. Notably, he has thrived as the sole CSM for a national market, proving he can scale playbooks and drive renewals independently.
11 years of coding experience
Master of Business Administration - MBA Gestão Estratégica, Master of Business Administration - MBA Gestão Estratégica at School of Economics, Business and Accounting at the University of São PauloBachelor's degree Internation Relations, Bachelor's degree Internation Relations at Universidade Federal da Grande Dourados
Spanish, English, Portuguese
Github Skills (38)
devrel10
que10
nodejs7
twitter-api7
chat7
react6
api6
conversational-ui6
typescript6
javascript6
moodle5
player5
npm-package5
twitter5
twitter-client5
Programming languages (4)
Github contributions (5)
ViLourenco/sancagame
Jan 2017 - Aug 2021
Contributions:3 pushes, 1 branch in 4 years 7 months
ViLourenco/EasyWPAdminCustomizer
Nov 2014 - Sep 2016
Contributions:11 commits, 1 push in 1 year 10 months
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