Vipul Somani
Azure Support Engineer at Microsoft
Hyderabad, Telangana, India
Summary
👤
Senior🎓
Top SchoolVipul Somani is an Azure Support Engineer with 13+ years of experience leading and scaling global technical support operations, currently managing high-value Enterprise and ARR accounts at Microsoft. He combines deep incident management and Azure platform expertise with a strong data-driven approach—using SQL, Cosmos DB, Azure Data Lake and Power BI—to reduce backlogs and drive operational efficiency. Vipul has a proven track record of cutting backlog by 80% and improving team productivity by 90% through targeted coaching, process optimization, and automation. He excels at cross-functional collaboration with Product, Engineering, and Policy teams to resolve escalations, deliver RCAs, and implement product fixes while maintaining SLA and compliance standards. Recognized with an ACE Award for leadership and customer-centricity, he also brings hands-on experience building automation and knowledge-base assets from his Infosys tenure. Colocated in Hyderabad, he blends frontline troubleshooting with strategic improvements that measurably elevate customer trust and service quality.
13 years of coding experience
Bachelor's degree, BSC, Bachelor's degree, BSC at Aurora Degree College
Github Skills (26)
text-to-image9
mozilla8
gradle7
kotlin-library7
android7
inpainting7
kotlin7
gradle-plugin6
diffusion-models6
gwt6
java-api5
api5
deep-learning5
constructor4
java4
Programming languages (4)
Github contributions (5)
vipsy/pushit
Jul 2012 - Oct 2012
Contributions:13 commits in 3 months
vipsy/TestGeoTracing
Dec 2015 - Dec 2015
Contributions:1 release, 3 pushes, 1 branch in 10 days
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