Vishal Gaurav is a seasoned retail and operations leader with over two decades of experience scaling customer-focused businesses across India, now serving as Senior Director at Agilitas. He has a proven track record of turning around underperforming businesses—most notably delivering industry-leading YoY growth and 70%+ NPS at Reliance Vision Express—while driving profitable expansion and franchise network launches. Comfortable managing large, distributed teams and reporting to boards, he blends customer obsession with rigorous process optimization, having launched 100+ Arrow stores and 30+ new retail formats across roles. An XLRI-trained strategist with roots in hospitality and retail education, he pairs commercial rigor with people-first training and development practices. Notably, despite a long retail career, he describes himself as a web enthusiast on GitHub, hinting at a continual curiosity for digital and tech-enabled retail experiences.
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Vishal Gaurav - Brand Head - Retail at Raymond Limited