Summary
Vishal Uniyal is a software engineer with 8 years’ experience specialising in cloud-native contact center and customer experience solutions, blending hands-on development with IT operations across GCP, Azure, and AWS. He has delivered end-to-end integrations for Genesys and LivePerson, built WFM reporting and QMS pipelines using BigQuery and serverless functions, and implemented disaster recovery for call recording systems. Comfortable from UI dashboards to CI/CD and scripting (Python, PowerShell), he pairs automation with security practices including SAST/DAST remediation. His background spans Microsoft 365 and network/security operations through to VoIP and SD‑WAN, enabling pragmatic, resilient solutions that bridge dev and ops. An active builder since student projects (HD capstone CodeMap) and AWS migrations for startups, he brings a research-oriented Master’s in Analytics and a knack for turning messy multi-source data into actionable systems. Quietly, he combines hands-on hardware/infosec curiosity with polished stakeholder management across retail brands like Woolworths and Optus.
8 years of coding experience
6 years of employment as a software developer
12th grade, Physics, Chemistry, Maths and Computer science, 89%, 12th grade, Physics, Chemistry, Maths and Computer science, 89% at Army public school Noida
Master of Analytics (Research), Machine Learning, Master of Analytics (Research), Machine Learning at University of Technology Sydney
Webdeveloper Course, Web Page, Digital/Multimedia and Information Resources Design, Webdeveloper Course, Web Page, Digital/Multimedia and Information Resources Design at Udemy
English, Hindi