Vivek Chand is a tech lead and senior software engineer with 13 years of experience building production-grade AI systems, platforms, and teams that scale. At Booking.com he architected an LLM summarization pipeline used by 15,000+ agents, raising accuracy from 60% to 95%+ and creating a Judge LLM evaluation framework that accelerated iteration 7x. He combines hands-on coding (Python, Java, TypeScript, Kubernetes, LangChain) with platform thinking that enabled multiple teams to self-serve and ship independently, and he regularly grounds designs in user shadowing and real workflows. A repeat founder and early team member at fast-growing startups, he built end-to-end products from zero (Dwellbird, ClawMetry) and has experience across voice, routing, and automated quality assessment. Vivek’s work emphasizes reliability, SLAs, and observability—he even launched ClawMetry, an AI agent observability dashboard that hit Product Hunt top ranks—while mentoring engineers through growth to tech-lead roles.
13 years of coding experience
10 years of employment as a software developer
Generative AI with Large Language Models, Artificial Intelligence, Generative AI with Large Language Models, Artificial Intelligence at Coursera
Nanodegree, Self-Driving Car Engineer, Nanodegree, Self-Driving Car Engineer at Udacity
East West Public School, Bangalore
LKPDD, Linux Kernel Programming & Device Drivers, LKPDD, Linux Kernel Programming & Device Drivers at Centre for Development of Advanced Computing (C-DAC e-Learning)
PUC, PCMC, PUC, PCMC at KLE Independent PU College, Bangalore
B.E, Computer Science Engineering, B.E, Computer Science Engineering at Dr. Ambedkar Institute Of Technology
Contributions:51 commits, 2 PRs, 67 pushes in 5 months
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Vivek Chand - Tech Lead Senior Software Engineer at Booking.com