Vladimir Beliavtcev
Director Of Customer Care Department at SKHAI - Luxury Villas in Thailand
Bangkok, Thailand
Summary
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Senior🎓
Top SchoolVladimir Beliavtcev is a customer experience and contact-centre leader with 15 years' experience building and running sales and service operations across Southeast Asia and Europe. Currently Director of Customer Care at a luxury-villas company in Bangkok, he has scaled teams from 10 to 300 FTE, led omnichannel and CRM integrations, and driven measurable improvements in NPS and operational KPIs. His background spans FinTech, retail banking, insurance, FMCG and real estate, including senior contact-centre leadership at Societe Generale and founding an FMCG retail chain where he led digital transformation and e-commerce integration. Known for redesigning customer journeys and implementing quality assurance systems, he combines hands-on workforce and budget management with technical delivery of IVR and CCaaS projects. Fluent in multi-lingual, multinational customer servicing, he brings both corporate and entrepreneurial perspectives to optimize service performance and premium client experiences.
15 years of coding experience
5 years of employment as a software developer
Master of HR management, Human Resources Management and Services, Master of HR management, Human Resources Management and Services at Far Eastern Federal University
English, Russian, Japanese, Thai
Github Skills (14)
python3
machine-learning3
java2
legacy-code2
jax-rs1
macos1
rest-api1
spring1
swift1
ios1
jax1
rest1
swiftui1
spring-boot1
Programming languages (2)
Github contributions (5)
e-government-ua/i
Mar 2015 - Jul 2017
Contributions:16 PRs, 3259 pushes, 40 branches in 2 years 4 months
e-government-ua/iServiceKOATUU
Jun 2016 - Nov 2017
Contributions:1 push, 2 branches in 1 year 5 months
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