Wayne O'Brien is a seasoned technical writer and content developer at IBM Poughkeepsie with over two decades in IT and nine years in his current focused role creating user manuals and online help for enterprise software. He holds an MS in Technical Communications and a certificate in Human-Computer Interaction from RPI, and combines formal training in audience analysis and document design with hands-on Agile and toolchain experience (DITA, SGML, XML, GitHub, RTC). Wayne co-authored the widely used textbook "Introduction to the New Mainframe: z/OS Basics"—now in its third edition and downloaded hundreds of thousands of times—which underpins mainframe education globally. He has deep subject-matter expertise in z/OS, z/OSMF, and installation/upgrade procedures, and a history of collaborating with development teams across the U.S., Europe, and Asia. Less obvious: he leveraged long editorial experience to manage technical narratives at scale, translating complex mainframe operations into teachable, classroom-ready materials.
9 years of coding experience
Master of Science, Technical Communications, Master of Science, Technical Communications at Rensselaer Polytechnic Institute (RPI)
The helpful and handy location for finding and sharing z/OS files, which are not included in the product.
Contributions:16 commits, 7 PRs in 2 years 10 months
rexxmainframewlmsharingassistance
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Wayne O'brien - Technical Writer Content Developer at IBM