Wayne Wollesen
Senior Technical Support Engineer at Mattermost
Olathe, Kansas, United States
Summary
🤩
Rockstar🎓
Top SchoolWayne Wollesen is a senior technical support engineer with 7+ years in customer-facing roles and over two decades of hands-on systems administration across Linux, UNIX, and Windows environments. At Mattermost he specializes in resolving complex issues for mission-critical sectors like defense and finance, bridging product engineering and user experience while championing secure, collaborative workflows. His background as a BMC BladeLogic expert and large-scale infrastructure lead means he brings deep automation, RBAC, and change-management expertise to incident resolution and onboarding. Wayne also contributes to Mattermost’s open documentation, improving clarity and install procedures—an indicator of his commitment to usability beyond ticket resolution. Based in Olathe, Kansas, he pairs practical operational rigor with an active interest in emerging tech like AI to help organizations unlock platform value.
7 years of coding experience
22 years of employment as a software developer
Engineering, Engineering at Colorado School of MinesBusiness Administration and Management, General, Business Administration and Management, General at Johnson County Community College
English
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (4)
restructuredtext10
mattermost10
rs10
documentation10
Programming languages (7)
Github contributions (5)
mattermost/docs
Jul 2021 - Apr 2022
Mattermost documentation
Role in this project:
Technical Writer
Technical WriterContributions:5 reviews, 7 commits, 10 PRs in 8 months
Contributions summary:Wayne primarily contributed to the documentation for the Mattermost platform. Their work involved fixing typos, improving formatting, updating installation instructions, and converting existing documentation content into a table format. They also added new documentation related to bulk loading and data retention policies. These contributions focused on improving the clarity, accuracy, and structure of the documentation for Mattermost users.
mattermost-documentationmattermost
ewwollesen/react-cinema-app
Jun 2021 - Jul 2021
Contributions:67 PRs, 75 pushes, 22 branches in 19 days
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