Wei-meng Lee
Senior Manager, Support Engineering at GitLab
Singapore
Summary
👤
Senior🎓
Top SchoolWei-meng Lee is a pragmatic technology leader with 13 years’ experience scaling product-led teams and support operations across APAC, now Senior Manager of Support Engineering at GitLab in Singapore. He combines hands-on backend development (notably contributions to the GitLab CE codebase improving notifications and autocomplete) with product and data-driven process design to reduce support load and improve customer experience. At GitLab he grew APAC support from 10 to 34 people, managed multi-country teams and handled technical escalations for large accounts, while earlier roles span product management, founding startups and hands-on full‑stack engineering. He has a proven knack for turning operational pain points into automated systems and actionable analytics, often implementing quick prototypes and custom tooling himself. That blend of engineering, product intuition and customer empathy lets him bridge engineering and business priorities to ship measurable outcomes.
12 years of coding experience
18 years of employment as a software developer
Bachelor of Communications Journalism and Public Relations, Bachelor of Communications Journalism and Public Relations at University of Newcastle
English, Chinese
Stackoverflow
331reputation
10kreached
1answer
1question
Github Skills (13)
ruby10
gitlab10
ruby-rails10
rails10
rest-api8
api-rest8
restful-api8
api-design8
testing7
ckeditor6
ruby-on-rails6
actionmailer6
postgresql5
Programming languages (8)
Github contributions (5)
gitlabhq/gitlabhq
Feb 2019 - Sep 2019
GitLab CE Mirror | Please open new issues in our issue tracker on GitLab.com
Role in this project:
Back-end Developer
Back-end DeveloperContributions:11 commits in 6 months
Contributions summary:Wei-meng primarily contributed to the GitLab CE repository by enhancing backend functionality. Their commits involved refactoring code, adding new features such as group-specific notification settings and modifying existing components. Key changes include adding a notification email setting, modifying the notification settings to guarantee order, and incorporating improvements to the autocomplete feature. These changes suggest a focus on improving user experience and notification functionality.
gitlab-apinew-issuestrackerrailsgitea
curaga/curaga
Apr 2020 - Sep 2020
Public-by-default personal or team notes
Contributions:95 commits, 20 PRs, 24 pushes in 4 months
notes
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