Wei Sing
Customer Support Executive at Tribe Business Services Sdn Bhd
Kuala Lumpur, Malaysia
Summary
👤
Senior🎓
Top SchoolWei Sing is a versatile professional with 11 years of experience blending customer-facing support and software engineering, currently working as a Customer Support Executive in Kuala Lumpur. He has a strong technical foundation from a Software System Development degree and hands-on backend and frontend experience building and maintaining Java/Tomcat-based systems, including EMV 3-D Secure 2.2 upgrades and compliance testing for major card networks. In his current role he manages 40–60 Zendesk tickets daily, maintains rapid SLA-driven response and resolution times, and routinely collaborates with game ops and development teams to resolve complex technical escalations. Comfortable switching between code and customer conversations, he pairs pragmatic troubleshooting skills with an attention to process and regulatory detail. Ambitious and adaptive, he actively seeks new challenges to broaden both technical depth and cross-functional impact.
11 years of coding experience
2 years of employment as a software developer
Bachelor's degree, Software System Development, 3.7830, Bachelor's degree, Software System Development, 3.7830 at Tunku Abdul Rahman University of Management and TechnologyDiploma of Education, Information Technology, 3.8690, Diploma of Education, Information Technology, 3.8690 at Tunku Abdul Rahman University College (TARC)
English, Chinese, MalayGithub contributions (5)
lhsieh814/CompArch
Feb 2015 - Apr 2015
Contributions:29 commits in 1 month
TaWei/MWMGenerator
Feb 2016 - Feb 2016
Contributions:9 pushes, 1 branch in 12 days
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