Summary
Weiwei Wang is a seasoned AI and product leader with 13 years' experience building large-scale intelligent customer service and chatbot systems across finance, energy, telecom, aviation and automotive sectors. As head of intelligent customer service at Alibaba DAMO Academy and formerly GM of Baidu Intelligent Customer Service, she has grown products from prototype to market-leading offerings—driving near threefold revenue expansion and elevating her solution to industry-first rankings in Gartner/IDC analyses. Her technical roots span chatbots, phone-number mining/recognition, search, antispam, recommendation and ML-backed RESTful services, and she’s led cross-functional teams of product managers, engineers, AI trainers and BD to deliver full-callchain capabilities like intelligent dialogue, outbound calling and analytics. Notably, she combines hands-on system architecture experience from mobile security and ad-ranking work with strategic customer-success and cloud productization skills, enabling enterprise-grade deployments at scale. Based in Haidian, Beijing, she blends rigorous academic training from Nanjing University with a track record of turning complex domain requirements into commercially successful AI products.
13 years of coding experience
4 years of employment as a software developer
Master's degree Computer and Information Sciences General, Master's degree Computer and Information Sciences General at Syracuse University
Bachelor of Engineering (B.E.) Computer Science, Bachelor of Engineering (B.E.) Computer Science at Renmin University of China
English, Chinese