Wesley Bastos
Analista De Trials at Alura
São Paulo, Brazil
Summary
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Rockstar🎓
Top SchoolWesley Bastos is a customer-experience and trials analyst based in São Paulo with over 14 years in client-facing roles and four years focused in CX and trials management at Alura. He designs and runs multichannel trial programs, analyzes NPS and closes the loop to improve retention and onboarding, while supporting B2B sales and CS teams. Wesley brings hands-on quality and training experience from earlier roles—applying Lean Six Sigma thinking to operational improvements and team calibrations. As a front-end instructor at Grupo Alura, he bridges customer insight with product education, helping translate user feedback into tangible platform changes. Wesley is pursuing advanced studies in strategic tech leadership (FIAP) and combines a practical sales background with structured CX methodologies to drive measurable improvements in trial-to-conversion outcomes.
4 years of coding experience
Fédération Internationale de l'Art PhotographiquePostura e Imagem Profissional, 10, Postura e Imagem Profissional, 10 at Fundação BradescoGraduação, Human Resources Management/Personnel Administration, General, Graduação, Human Resources Management/Personnel Administration, General at Universidade PaulistaComplementar, Fundamentos da Experiência do Cliente, 22.0, Complementar, Fundamentos da Experiência do Cliente, 22.0 at Universidade TracksaleComplementar, Lean Six-Sigma, 8,0, Complementar, Lean Six-Sigma, 8,0 at Escola EDTI
Github Skills (2)
oracle2
java2
Programming languages (3)
Github contributions (5)
aluralatamprofes/AluraGeek-Grupo3
Nov 2022 - Nov 2022
Contributions:4 commits in 14 days
weslleyabastos/alura-geek-livecode
Jul 2022 - Jul 2022
Contributions:4 commits in 1 day
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