Summary
Will Hay is a seasoned SaaS and MarTech leader with 12 years of experience building customer-facing programs and scaling education and community functions at Braze. Promoted through a sequence of roles from customer success to VP-level leadership, he now leads Community and Learning from New York City, blending product marketing, partner education, and customer advocacy. He has a background in education and debate coaching, which informs his strength in instructional design, enablement, and persuasive storytelling for technical and non-technical audiences. As a founding LP at Success Venture Partners, he also brings early-stage investment and ecosystem-building perspective. Known for hiring and developing high-performing teams, he focuses on turning customer insight into measurable adoption and growth.
12 years of coding experience
9 years of employment as a software developer
B.S History, B.S History at Northeastern University
Education, Education at Boston University
English