Will Hughes
San Francisco, California, United States
Summary
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RockstarWill Hughes is an Enterprise Senior Customer Success Manager based in San Francisco with a decade of experience helping large organizations adopt and expand enterprise software. He has a proven track record at Workday of driving retention above 90%, managing up to $35M in ARR, and growing teams—promoting direct reports and leading strategic programs like digital experience transformations and system integrations. Known for consistently high eNPS and people-first leadership, he blends operational rigor with coaching to sustain engagement and performance through downturns. His background scaling customer success in both startups (Xplenty, SyncOnSet) and global SaaS demonstrates an ability to reduce churn dramatically and convert customers to multi-year agreements. Comfortable at the intersection of product, implementation, and enablement, he brings a customer-centric, data-informed approach to complex enterprise adoption. An early career in entertainment and international study adds a creative, cross-cultural perspective to his customer-facing leadership.
10 years of coding experience
Github Skills (46)
reflection10
realtime10
go-language10
http10
zap10
structured-logging10
proto10
rpc10
message-passing10
go10
golang10
graphql10
logging10
microservices10
thrift10
Programming languages (5)
Github contributions (5)
willhug/gg
Sep 2016 - Nov 2022
Contributions:131 commits, 204 PRs, 144 pushes in 6 years 2 months
willhug/dotfiles
Sep 2016 - Sep 2022
A collection of my dotfiles I can install on unix systems
Contributions:2 PRs, 33 pushes, 3 branches in 6 years 1 month
unixkarabinerlinuxdotfilessymlink
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