Will Po
Customer Automation And AI Tech Lead
Sydney, New South Wales, Australia
Summary
🤩
Rockstar🎓
Top SchoolWill Po is a Customer Automation and AI Tech Lead based in Sydney with over a decade of hands-on experience building production-grade agentic AI, NLP platforms, and full-stack systems for retail and ecommerce. He leads large-scale deployments that bridge LLMs, GPU and cloud infrastructure, vector search, and orchestration to deliver sub-6-second customer-facing experiences that measurably increase conversion and cut contact-centre costs. At Woolworths he pioneered the group’s first customer AI agents and Gen AI contact-centre automation, saving millions through dramatic AHT reductions while architecting for cost-effective, in-house Claude/Gemini-class orchestration. A pragmatic engineer who ships, he blends deep prompt engineering and evaluation frameworks with Node.js/Python/React expertise and contributes to front-end open-source projects addressing real-world edge cases. Will is particularly focused on closing the gap between AI proof-of-concept and reliable autonomous workers in production.
10 years of coding experience
14 years of employment as a software developer
UNSW Sydney
English, Chinese
Stackoverflow
221reputation
238kreached
5answers
0questions
Github Skills (12)
js10
javascript10
vanilla-javascript10
front-end-development10
ios9
html6
css6
web-application6
android6
mobile-safari6
jquery6
react6
Programming languages (3)
Github contributions (5)
willmcpo/body-scroll-lock
Apr 2018 - Aug 2021
Body scroll locking that just works with everything 😏
Role in this project:
Front-end Developer
Front-end DeveloperContributions:15 releases, 3 reviews, 112 commits in 3 years 4 months
Contributions summary:Will primarily contributed to the project by modifying and updating the example code, specifically the vanilla JavaScript bundle. Their work involved refactoring and improving the core logic for body scroll locking, including addressing edge cases on iOS devices. They also removed a UA parser dependency to minimize the bundle size and fixed minor bugs within the codebase. Furthermore, the user updated the example code multiple times reflecting the changes made to the library.
everythinglockiosmobilereact-scroll-lock
willmcpo/Ansible-Setup
Feb 2016 - May 2016
Contributions:59 pushes, 10 branches in 2 months
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