William Caicedo
Tech Support Coordinator
Winter Haven, Florida, United States
Summary
👤
Senior🎓
Top SchoolWilliam Caicedo is a Tech Support Coordinator with 10+ years of hands-on experience supporting mission-critical systems in the financial services sector at Wells Fargo / First Data. He combines a strong IT academic foundation—MS in Information Technology and a BS in Computer Science—with day-to-day expertise in Oracle databases, Microsoft Excel and Office suite to streamline operations and resolve complex technical issues. Known for translating technical details into clear guidance for non-technical stakeholders, he improves service continuity and user satisfaction across busy production environments. Based in Winter Haven, Florida, William brings institutional knowledge of legacy and enterprise platforms alongside a disciplined, customer-focused approach to incident management. He pairs academic rigor (perfect GPAs) with practical problem-solving, often identifying process improvements that reduce repeat incidents and accelerate resolution times.
10 years of coding experience
Masters in Information Technology, I T, 4.00, Masters in Information Technology, I T, 4.00 at University of PhoenixBachellors in General Studies, Computer Science, 4.00, Bachellors in General Studies, Computer Science, 4.00 at Roosevelt University
Github Skills (20)
kedro10
pipeline10
modular9
shap9
shapley9
gradient-boosting9
python9
machine-learning9
mlops9
science9
deep-learning8
data-science8
sensitivity-analysis7
intellisense6
vscode5
Programming languages (3)
Github contributions (5)
williamcaicedo/GeneticSyndromeCatalog
Mar 2016 - Feb 2018
Contributions:48 pushes, 3 branches in 1 year 11 months
williamcaicedo/ISeeU
Jan 2019 - Jan 2020
Contributions:2 commits, 2 pushes in 1 year
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.