Summary
William Flood is an IT specialist with 11 years of hands-on experience designing and maintaining scalable, secure cloud and on-premise infrastructures for federal and commercial clients. He combines deep expertise in cloud provisioning, orchestration, automation, and NIST 800-53–aligned security with practical systems administration—managing 800+ user environments, ServiceNow workflows, HCL BigFix deployments, Azure/Intune, and virtual desktops. Known for leading large teams and complex projects, he has coordinated 1,000+ device moves in tight timelines and consistently meets 90% SLA compliance while resolving 100+ tickets monthly. William’s background spans from field-level network and copier support to strategic capacity planning and incident response, giving him a rare blend of operational grit and cloud-focused architecture. He holds a B.S. in Information Technology and is driven by solving tech challenges that protect the organization’s bottom line while improving user experience.
11 years of coding experience
7 years of employment as a software developer
High School Regents Diploma, High School Regents Diploma at Bishop Ford
Bachelor of Science (B.S.), Information Technology, GPA: 3.15, Bachelor of Science (B.S.), Information Technology, GPA: 3.15 at St. Francis College
English, Spanish