Summary
William Flood is an IT specialist with 11 years of hands-on experience designing and maintaining scalable, secure cloud and on-premise infrastructures for federal and commercial clients. He combines deep expertise in cloud provisioning, orchestration, automation, and NIST 800-53–aligned security with practical systems administration—managing 800+ user environments, ServiceNow workflows, HCL BigFix deployments, Azure/Intune, and virtual desktops. Known for leading large teams and complex projects, he has coordinated 1,000+ device moves in tight timelines and consistently meets 90% SLA compliance while resolving 100+ tickets monthly. William’s background spans from field-level network and copier support to strategic capacity planning and incident response, giving him a rare blend of operational grit and cloud-focused architecture. He holds a B.S. in Information Technology and is driven by solving tech challenges that protect the organization’s bottom line while improving user experience.
11 years of coding experience
12 years of employment as a software developer
High School Regents Diploma, High School Regents Diploma at Bishop Ford
Bachelor of Science (B.S.) Information Technology, Bachelor of Science (B.S.) Information Technology at St. Francis College
English, Spanish