William Friedman
Vice President Of Customer Success at Directus
New York City Metropolitan Area United States
Summary
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Rockstar🎓
Top SchoolWilliam Friedman is a customer success and technical support executive with 11+ years building and scaling Product Support and CSM teams across high-growth SaaS startups. Currently VP of Customer Success at Directus after progressing from Director roles, he blends hands-on technical fluency with a talent for customer-facing strategy and team development. Known for high energy and leading by example, he empowers teams to learn and deliver measurable outcomes while comfortable wearing multiple hats from escalation engineering to executive stakeholder management. His background in computer science and early hands-on support roles gives him credibility with developers and customers alike, enabling rapid resolution and product-driven advocacy. Based in the New York City area, he has a track record of creating repeatable processes and playbooks that improve retention and scale support without sacrificing customer experience.
4 years of coding experience
11 years of employment as a software developer
Bachelor of Science: Computer Science Minor in Management Information Systems, Bachelor of Science: Computer Science Minor in Management Information Systems at University of Delaware
Stackoverflow
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Github Skills (21)
cms10
javascript10
directus10
sqlite10
postgresql10
mysql10
mariadb10
no-code10
typescript10
custom-ui10
api10
headless-cms10
sql10
vue10
mssql10
Programming languages (1)
Github contributions (1)
directus/directus
Jul 2022 - Mar 2024
The flexible backend for all your projects 🐰 Turn your DB into a headless CMS, admin panels, or apps with a custom UI, instant APIs, auth & more.
Contributions:1 review, 2 comments, 10 issues in 1 year 8 months
authbackendcustom-uiheadless-cmsapi
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